800C0008

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800C0008 Error

 

 

Article by Marc Liron - Microsoft MVP (Windows Desktop Experience)

 

Finding a solution for the 800C0008 Error

This 800C0008 error code, generated by Windows Media Player, is one that I receive a lot of requests for help on.... Fortunately it is one of the easiest to solve!

 

 

 

 

 

 

 

When site visitors email informing me they get the following error message on their screen:

You've encountered error message 800C0008 while using Windows Media Player

It is normally associated with a request for help that goes something like....



"I can't view my .wmv file in Hotmail"

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"I was sent this when I tried to open a file from my e-mail."

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"Hi...trying to open an email attachment and am getting the
error 800C0008"

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"800C0008 error message occurred in windows media player
when I tried to open a file from email. What does it mean?


Some of the Main Causes for the 800c0008 Error..

This error is "normally" generated by Windows Media Player when there is some kind of authentication issue.

If you encounter this error, and the cause/resolution is NOT here, please let me know using my contact page. I can not personally answer every email BUT I will research the issue and post a solution on this page :-)

Download this page as a PDF file here: 800C0008

Resolution Suggestion One:

# Right Click on the file link and select "Open In New Window".

A simple solution but one that works in many circumstances!

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Resolution Suggestion Two:

# Right Click on the file link and select "Save Target As" then save the file to your hard drive. After that try and play back the file from your computers hard disk.

This method is the preferred option if you are trying to play content that has been sent to you in an email.

For example... receiving an email, with a video attachment, into your Hotmail account is a VERY common reason for generating the windows media player error 800C0008. Essentially it is never a good idea to try and play any media file from within an email. You should ALWAYS try to save the file to your computers hard drive!

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Resolution Suggestion Three:

# You may need to turn off the Media Bar.... To disable Internet Explorer's (version 6) Media Bar click the Media button on the main Toolbar, then click "Media Options" in the new pane that opens. Now select "settings", and then uncheck "Play web media in the bar". ..

Unfortunately, IE6 has it's own player for the Media Bar. To get around the 800C0008 error being generated you need to turn the Media Bar off. To disable Internet Explorer's (version 6) Media Bar click the Media button on the main Toolbar, then click "Media Options" in the new pane that opens. Now select "settings", and then uncheck "Play web media in the bar".

There is no need to restart your machine as this will take effect immediately. ONLY use this method if the first two have NOT worked for you...

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Resolution Suggestion - Corporate networks:


If you are trying to access content whilst on a corporate network then you might get this error message generated due to a firewall/proxy issue.

Ways around this are:

1) Try and access the content at home, you are not likely to have such tight restrictions on your Internet connection at home...

2) If the file is .mpg and .mpeg and is being sent to you via a web based account like Hotmail or Yahoo. Ask the sender to rename the file(s) with the extension .mpj Then save the file to your computers hard drive. This often works as many corporate firewalls do not block this file type.

 

Enjoy!

Kind Regards

Marc Liron

Marc Liron - Microsoft MVP
www.marcliron.com
www.twitter.com/marcliron
www.google.com/profiles/marc.liron
http://blog.marcliron.com

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