by Marc Liron - Microsoft MVP (2004-2010)


Why do I Get Windows 0x800ccc0e Error Message?

Sounds like you are having problems sending and receiving emails on your computer using Outlook, Outlook Express or even Windows Mail in Vista.

Your error message may look something like this one:

The connection to the server has failed. Account: '<account name>', Server: '<SMTP server name>', Protocol: SMTP, Port: 25, Secure (SSL): No, Socket Error: 10051, Error Number: 0x800CCC0E


Here is the Usual Reason for the Error 0x800ccc0e

The most common reason for this error happening is due to an SMTP connection error. In plain english this means that your computer is trying to send and email but the remote email server that it is connecting too is refusing to accept it.

For example:

If you are connected to the Internet through ATT, and you attempt to send messages by using an account other than your ATT e-mail account, you may receive the 0x800ccc0e error message.

This behaviour can occur because ATT does not allow email messages to be sent to another Simple Mail Transfer Protocol (SMTP) email server while you are connected to their network.

The Resolution?

You will need to check that your email account settings are correct and that PORT 25 is the port used under the SMTP area - unless specifically told to use another one by you ISP.

You may need to check your ISP's help pages to obtain the POP3 and SMTP email settings.

Please Note:

You can also receive this error message when you have antivirus e-mail protection or personal firewall software enabled on your computer.

Try turning it off for a moment and attempt to send the email again. If it works then the security software is the culprit and you will need to contact your ISP for instructions.

I hope this information helps your troubleshooting!

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Kind Regards

Marc Liron

Marc Liron - Microsoft MVP (2004-2010)


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